We're here to help
Support
Have a question or run into something that isn't working? Send us a message below or email hello@thiskeeps.com. We usually respond within 2 business days.
Send us a message
Contact
- hello@thiskeeps.com
- In-app
- Settings → Support
- Response time
- Within 2 business days
Frequently asked
How do I invite a family member?
In Settings → Account, tap Invite. Enter their name and email, choose full access to the whole family or limited access to specific profiles, and send. They'll get an email with a link to join.
How do I export my memories?
In Settings → Export, pick a profile and choose JSON, CSV, or plain text. You'll download every note, tag, date, and photo for that profile.
How do I delete a note or restore a deleted note?
Swipe left on a note in the timeline to delete it. Deleted notes stay in Settings → Recently Deleted for 30 days, where you can restore them before they're permanently removed.
How do I cancel my Premium subscription?
Cancel from Settings → Billing on the web. If you subscribed inside the iOS or Android app, cancel through the App Store or Google Play subscriptions settings. You keep Premium features until the end of the current billing period.
How do I delete my account?
Go to Settings → Delete account. We recommend exporting your data first. Deleting your account permanently removes your profiles, memories, photos, videos, and subscription records.
I forgot my password.
On the sign-in screen tap 'Forgot password' and we'll email you a reset link.
Legal & privacy
See our Privacy Policy for how we handle your family data, photos, and subscription information, and our Terms of Service for the rules of the road.